Service Standard

The ultimate goal of the OCC is to meet and surpass customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.

Feedback regarding the way the OCC provides goods and services to people with disabilities can be made by email. All feedback should be directed to Louie DiPalma or Lauren Gunding. Customers can expect to receive acknowledgement of their message within three business days. Normally, requests/complaints will receive a response within 15 business days. If this is not possible, an interim response will be sent indicating the time frame for the response.

The OCC’s Accessible Customer Service Plan document, as required by the Customer Service Standard is available upon request.

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